At 11xplay, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, or services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Full name
Email address
Mobile number
Date of birth
Payment and transaction details
Identity verification documents (if required)
b. Non-Personal Information
IP address
Browser type and device information
Website usage data
Cookies and tracking data
2. How We Use Your Information
Your information may be used to:
Create and manage your account
Process deposits and withdrawals
Verify identity and prevent fraud
Improve platform performance and user experience
Communicate updates, offers, and support responses
Comply with legal and regulatory obligations
3. Cookies & Tracking Technologies
11xplay uses cookies to:
Enhance website functionality
Analyze traffic and user behavior
Remember user preferences
You may disable cookies through your browser settings, but some features may not function properly.
4. Data Sharing & Disclosure
We do not sell or rent your personal data.
We may share information only with:
Payment processors
Identity verification partners
Legal or regulatory authorities (when required by law)
Trusted service providers under strict confidentiality agreements
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Secure servers
Encrypted transactions
Restricted internal access
However, no online platform can guarantee 100% security.
6. Data Retention
We retain your information only as long as:
Your account is active
Required for legal, regulatory, or operational purposes
Once no longer needed, data is securely deleted.
7. User Rights
Depending on applicable laws, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications
Requests can be made through official support channels.
8. Third-Party Links
11xplay may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.
9. Children’s Privacy
Our services are strictly for users aged 18 and above.
We do not knowingly collect data from minors.
10. Responsible Gaming & Privacy
User data related to gameplay is used solely to:
Maintain fair play
Detect abuse or suspicious activity
Support responsible gaming initiatives